Carpet Cleaners W1S Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners W1S provides professional carpet and related cleaning services within its service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual, business, or organisation booking or receiving services from Carpet Cleaners W1S.
Company, we, us, or our means Carpet Cleaners W1S, the provider of cleaning services.
Services means any carpet, upholstery, rug, hard floor, or related cleaning services supplied by the Company to the Client.
Premises means the property, site, or location at which the Services are to be performed.
Terms means these Terms and Conditions, as amended from time to time.
2. Scope of Services
The Company provides professional carpet and related cleaning services at residential and commercial premises within its service area. The specific scope of work for each booking, including areas to be cleaned, any additional services, and any special requirements, will be agreed with the Client at the time of booking, subject to these Terms.
All Services are subject to availability. The Company reserves the right to decline or discontinue any service where it reasonably considers the request to be unsafe, impractical, or beyond its standard service offering.
3. Booking Process
3.1 To make a booking, the Client must provide accurate details of the Premises and the required Services, including the type and approximate size of the areas to be cleaned, access arrangements, and any particular concerns such as heavy staining, pet odours, or water damage.
3.2 The Company will provide a quotation based on the information supplied. All quotations are estimates only and may be adjusted if the actual condition, size, or nature of the work differs from the description given at the time of booking.
3.3 Bookings are not confirmed until the Client has accepted the quotation and, where required, paid any applicable deposit. The Company may issue a booking confirmation specifying the date, time window, and scope of Services.
3.4 The Client is responsible for ensuring that any necessary consents, permissions, or approvals for access to and work at the Premises are obtained in advance of the booked appointment.
4. Access to the Premises
4.1 The Client must ensure that the Company has safe, timely, and uninterrupted access to the Premises at the agreed appointment time. This includes arranging keys, door codes, parking permissions, and any other access requirements.
4.2 If the Company is unable to gain access to the Premises at the scheduled time, or if there are delays caused by the Client or third parties at the Premises, the Company may charge a call-out fee or waiting time, or may treat the booking as cancelled by the Client and apply the relevant cancellation charges.
4.3 Where parking permits or pay-and-display charges are required for reasonable access, the Client is responsible for providing a valid permit or reimbursing any parking or access charges incurred by the Company.
5. Client Obligations
5.1 The Client must provide a safe working environment, including clear access routes, adequate lighting, and reasonable heating and ventilation.
5.2 The Client should remove fragile items, personal belongings, and small furniture from the areas to be cleaned where reasonably possible. The Company may move light furniture if necessary but accepts no responsibility for damage to items that the Client has not removed or adequately protected.
5.3 The Client must notify the Company in advance of any known risks at the Premises, including loose floor coverings, damaged fittings, pre-existing stains, or any areas that may be unstable or water-sensitive.
5.4 The Client must not request any unlawful or unsafe activity or any service that is outside the reasonable competence of a professional cleaning contractor.
6. Pricing and Payment Terms
6.1 Prices for Services are provided in the quotation and are stated in pounds sterling. All prices are subject to applicable taxes where required by law.
6.2 The Company may require a deposit to secure a booking. The amount of any deposit and the payment deadline will be communicated at the time of booking.
6.3 Unless otherwise agreed in writing, payment of any balance is due immediately on completion of the Services at the Premises. The Company may, at its discretion, agree alternative payment terms for business Clients.
6.4 The Company accepts standard forms of payment as notified to the Client at the time of booking. The Client is responsible for ensuring that payment details are valid and that sufficient funds are available.
6.5 If payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate, together with any reasonable costs incurred in recovering the debt.
7. Cancellations and Rescheduling
7.1 The Client may cancel or request to reschedule a booking by giving notice to the Company as soon as reasonably practicable.
7.2 If the Client cancels a booking more than 48 hours before the scheduled appointment, any deposit paid may be refunded or credited at the Companys discretion, less any non-recoverable costs.
7.3 If the Client cancels a booking within 48 hours of the scheduled appointment, or fails to provide access to the Premises at the agreed time, the Company may retain the deposit and may charge a late cancellation or call-out fee to cover lost time and costs.
7.4 The Company will use reasonable efforts to accommodate requests to reschedule, but cannot guarantee alternative dates or times. Rescheduling on short notice may be treated as a cancellation and rebooking at the Companys discretion.
7.5 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including severe weather, staff illness, equipment failure, or access issues. In such cases, the Company will offer a new appointment time or a refund of any deposit paid, and this will be the Companys sole liability in respect of the cancelled booking.
8. Service Quality and Limitations
8.1 The Company will perform the Services with reasonable skill and care, in accordance with industry standards and using suitable cleaning methods and products for the surfaces and materials treated.
8.2 While the Company aims to achieve the best possible results, it cannot guarantee that all stains, odours, or marks will be removed. The outcome may depend on factors such as the type of stain, how long it has been present, previous cleaning attempts, and the condition or age of the carpet or fabric.
8.3 The Client acknowledges that some materials may react unpredictably to cleaning, especially where there is pre-existing wear, fading, damage, or improper prior treatment. The Company will take reasonable care but accepts no liability for issues arising from inherent defects or pre-existing conditions.
8.4 Drying times will vary depending on the material, level of soiling, ventilation, and temperature at the Premises. Any drying time estimates are approximate only, and the Client is responsible for ensuring adequate ventilation and avoiding heavy traffic on damp areas.
9. Complaints and Rectification
9.1 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and, in any event, within 48 hours of completion of the work.
9.2 The Company will investigate any complaint and, where appropriate, may arrange a return visit to inspect the work and, if reasonably possible, to rectify any issues attributable to the Company at no additional cost.
9.3 The Companys obligation to rectify is subject to the Client having complied with these Terms, including not interfering with the work carried out and following any aftercare instructions provided.
10. Liability
10.1 Nothing in these Terms limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be limited or excluded by law.
10.2 Subject to the paragraph above, the Companys total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Services giving rise to the claim.
10.3 The Company is not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill.
10.4 The Company is not responsible for any pre-existing damage or deterioration to carpets, rugs, upholstery, or other items at the Premises. This includes shrinkage, colour loss, pile distortion, or delamination where such issues arise from inherent faults, prior wear and tear, or previous treatments.
10.5 The Client is responsible for securing valuables, fragile items, and personal belongings. The Company accepts no liability for loss of or damage to items that were not reasonably visible or disclosed at the time of service.
11. Health, Safety, and Waste Regulations
11.1 The Company will comply with applicable health and safety legislation in the provision of the Services and will use cleaning products and equipment in a safe and responsible manner.
11.2 The Client must inform the Company of any relevant health and safety concerns at the Premises, including the presence of hazardous materials, infestations, or any conditions that may pose a risk to staff or others.
11.3 The Company will handle and dispose of waste produced as part of its cleaning activities in accordance with relevant UK waste and environmental regulations. This may include the collection and disposal of soiled water, used cleaning materials, and minor debris generated during the cleaning process.
11.4 The Company is not responsible for the removal or disposal of large quantities of household or commercial waste, construction materials, or items beyond the reasonable scope of carpet and soft furnishing cleaning. Any specialist waste removal or disposal services may be subject to separate agreement and charges.
12. Insurance
The Company maintains appropriate insurance cover in relation to its business and the Services provided. Details of insurance cover can be made available to the Client on reasonable request.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data from the Client in order to provide the Services, manage bookings, process payments, and handle any queries or complaints.
13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure and confidential.
13.3 The Client agrees that the Company may use contact details to communicate about current or future bookings and, where permitted by law, to provide information about related services that may be of interest. The Client may opt out of non-essential communications at any time.
14. Force Majeure
The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control. These may include extreme weather, natural disasters, strikes, accidents, power failures, transport disruptions, or government restrictions. In such circumstances, the Company may suspend or reschedule the Services without liability.
15. Amendments to these Terms
The Company may update or amend these Terms from time to time. Any changes will apply to new bookings made after the updated Terms have been published or made available. The version of the Terms in force at the time of the Clients booking will apply to that booking, unless a change is required by law or regulation.
16. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision will be deemed deleted without affecting the validity and enforceability of the remaining provisions.
17. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the Services.
18. Entire Agreement
These Terms, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By placing a booking with Carpet Cleaners W1S, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
